Your satisfaction is our priority. Review our straightforward return and refund process for Instapeel chemical peel products.
We stand behind the quality of our home-use chemical peel products. If you're not completely satisfied, we're here to help.
You have 3 days after receiving your item to request a return. This ensures you have time to inspect our chemical peel products upon arrival.
Items must be in the same condition as received - unopened, unused, with tags, and in original packaging. You'll need the receipt or proof of purchase.
Contact us at care@instapeels.com to initiate a return. We'll send you a return shipping label and instructions on where to send your package.
Once we receive and inspect your return, we'll notify you about refund approval. Approved refunds are processed to your original payment method.
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Within 1-2 business days after you ship it
We'll notify you via email within 1-2 business days
Processed to your original payment method. Bank processing may take 5-10 business days
Our customer support team is ready to assist you with any questions about returns, refunds, or exchanges of our chemical peel products.